"Today, leading organisations seek to understand and meet the "hidden need" of the customer and create the new anticipated service which meets or exceeds that need. These potential needs are what customers might truly value but would never think to ask for."

David A. Cain Phd, Illinois State University.

essential Document Management (eDM) is a service provider to building owners such as Strata Plan Owners Corporations, Property Syndicates, Licensed Clubs and to individual owners.

The eDM system is a complete document storage and distribution system specifically designed for accessing dynamic data by one or more parties at the highest service level.

eDM provides a web based electronic document facility - e Document Management, to enable the viewing of building plans, certificates, specifications, approvals and other relevant documentation online. This facility enables customers to access files in a secure format with password management. The facility can be utilized as a transparent filing cabinet, enabling customers the opportunity to file all minutes, reports and any other relevant information required for the effective and efficient management of their property.